Shipping & Refund Policy

Last Updated: July 22, 2025

This Shipping & Refund Policy details the shipping procedures, return, exchange, and refund terms for purchases made on Sky Rail Golf (store.skyrailgolf.com), operated by Asia Power International Limited. This policy is designed in accordance with Hong Kong SAR consumer guidelines and our company’s customer service commitments. By placing an order with us, you agree to the following terms regarding shipping and returns.

Shipping Policy
• Processing Time: Orders are typically processed and dispatched within 1-3 business days after payment confirmation (excluding weekends and public holidays). If there is any significant delay in shipment (e.g., an item is on backorder or custom-made), we will notify you via email.
• Shipping Methods: We offer shipping via reputable carriers (such as Hongkong Post, SF Express, DHL, FedEx, UPS, etc., depending on destination and service selected). During checkout, you will be able to select your preferred shipping method (standard or express, where available) and see the associated cost. The chosen shipping method and carrier will determine the estimated transit time.
• Shipping Confirmation & Tracking: Once your order is shipped, we will email you a Shipping Confirmation which will include tracking information if available. You can use this to track the delivery status of your package. Please note that tracking availability may vary depending on the shipping method and destination.
• Shipping Rates: Shipping charges are calculated at checkout based on the weight/size of items and the destination. We occasionally offer free shipping promotions to certain destinations or for orders above a certain value; when such promotions apply, it will be clearly indicated at checkout. Any such offers are subject to terms and may change.
• International Shipping: We ship internationally to most countries. Please be aware that international orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country (see “Customs, Duties & Taxes” below). We are not responsible for delays caused by customs clearance processes.
• Customs, Duties & Taxes: Important for international customers: Your order may be subject to import taxes, customs duties and fees levied by the destination country or region. All such charges are the responsibility of the buyer. We have no control over these charges and cannot predict what they may be, as customs policies vary widely by country. If you are unsure, please check with your country’s customs office about any import fees applicable to merchandise imported from Hong Kong. In the event that customs charges are refused or not paid by the customer, the package may be abandoned or returned to us. If the package is returned to us due to unpaid duties or unclaimed, we can refund the product cost minus any return shipping fees or customs charges incurred by us; shipping fees cannot be refunded.
• Package Insurance: Standard shipping may include basic insurance up to a certain value (depending on the carrier’s policy). If you wish to purchase additional shipping insurance for high-value orders, please contact us or select an express service that includes adequate insurance. We are not liable for packages lost or damaged in transit; however, we will assist in filing a claim with the carrier if insurance or coverage is in place. Please keep all packaging and take photos if you receive a damaged shipment, as this may be required for insurance claims.
• Delivery Issues: If tracking shows an order as delivered but you have not received it, please first check with members of your household, neighbors, or building management to ensure it wasn’t collected on your behalf. Then contact the carrier for information. Finally, if you still cannot locate the package, contact us and we will attempt to assist. Note that we are not responsible for theft of packages after confirmed delivery, but we will do our best to help find a solution case-by-case.
• Incorrect Address: Please double-check your shipping address at the time of order. We rely on the address provided. We are not responsible for orders delivered to an incorrect or outdated address that was entered by the customer. If you realize you made an error in the address, contact us immediately. If the order has not yet shipped, we will correct it. If it has already shipped, we will attempt to work with the carrier to reroute (additional fees may apply), or wait to see if it is returned to sender. Additional shipping charges may be required to resend a package due to address errors.

Returns & Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange an item, please read the following guidelines carefully:

General Return Policy: We offer a 7-day return window for refunds and a 14-day window for exchanges, counted from the day you receive the product. This policy applies to physical goods. Digital goods (such as downloadable content) are not returnable/refundable once delivered, except in cases of technical fault or as required by law (see “Digital Goods” below).
• Condition of Items: To qualify for a return or exchange, the item must be in new, unused condition, with all original tags, labels, and packaging intact. You should take care of the item while it’s in your possession. Items that show signs of use, wear, or damage (not caused by our error) may not be accepted for return or may incur a restocking fee or partial refund at our discretion.
• Initiating a Return/Exchange: To start a return or exchange, contact us at skyrail@asiapowerintl.com within the allowed period (within 7 days for returns, 14 days for exchanges of receiving your order). Provide your order number, the item(s) you wish to return or exchange, and the reason. Our customer service will respond with confirmation and the return shipping address and instructions. Returns or exchange requests made outside of the 7 or 14-day window (respectively) will unfortunately not be accepted.
• Return Shipping Costs: The customer is responsible for all shipping costs associated with returning an item or sending an item back for exchange. This includes both the return shipment to us and, in the case of an exchange, the shipment of the new item to you. We will provide an estimate or invoice for the re-shipment in case of exchanges. If the return is due to our error (e.g., we sent the wrong item or a defective product), we will cover return shipping costs – in such cases we may provide you a prepaid shipping label or reimburse reasonable return postage.
• How to Ship Returns: We recommend using a trackable and insured shipping method for returns, as we cannot process a refund or exchange for items we do not receive. Please include the original packing slip or provide the order number and your contact details inside the return package. Pack the item securely to avoid damage in transit. If we provided a Return Merchandise Authorization (RMA) number, please mark it on the outside of the package.
• Inspection and Processing: Once we receive your returned item, we will inspect it within 2-3 business days. If the return is approved (item is in acceptable condition), we will process the refund or prepare the exchange as requested:
• Refunds: The refund will be issued to your original payment method. Depending on your payment provider, it may take an additional 5-10 business days for the credit to appear in your account. We will notify you by email when the refund has been processed. Remember that original shipping fees are non-refundable (except if the return was due to our error), so your refund will be for the purchase price of the item minus any shipping or handling charges.
• Exchanges: If you requested an exchange, we will ship the replacement item to you as soon as the returned item is received and inspected. We will contact you to arrange payment of the new shipping cost (and any price difference if the new item is more expensive). If the requested exchange item is not available, we will offer you the choice of a refund or alternative item.
• One-Time Exchange: Each order is eligible for one exchange per item. If you exchange an item for a different variant, that exchanged item is not eligible for another return/refund unless it is defective. (For example, you can’t keep exchanging indefinitely or later decide to return the exchanged item, except where consumer law might mandate otherwise.)
• Items Not Eligible for Return/Exchange: For clarity, the following items are final sale and not eligible for return or exchange (unless they arrive damaged or a wrong item was sent):
• Digital products or downloads that have been delivered (e.g. e-books, digital golf training videos). These are considered used once accessed.
• Customized or personalized items (for example, if we engraved your name on a product at your request).
• Perishable or time-sensitive goods, if any (not likely applicable to golf equipment, but noted for completeness).
• Any item that is explicitly marked “No Returns” or “Final Sale” on the product page at time of purchase.
• Gift cards or gift vouchers.
• Clearance or sale items that are noted as non-returnable.
• Used items: any item that has been used, altered, or is missing parts not due to our error cannot be returned.
• Defective or Wrong Items: If you received an item that is defective or not what you ordered, we sincerely apologize. Please contact us within 7 days of receipt with your order number, a description of the issue, and (if possible) photos of the defect or wrong item. We will arrange for a return or replacement at our expense. For defective/wrong items, we will either provide a return shipping label or reimburse your return shipping cost, and we will ship you a replacement or the correct item as soon as possible (or issue a full refund, including original shipping, if a replacement is not available). Your legal rights for faulty goods (such as under Hong Kong’s Sale of Goods Ordinance or other applicable consumer laws) are not affected.
• Returns due to Customer’s Change of Mind: Our 7-day return policy does allow returns for change-of-mind or dissatisfaction, provided the product is unused and in original condition, but the customer must bear the shipping fees. We do not impose a restocking fee for legitimate returns within policy, but we reserve the right to decline returns that fall outside the policy or where we suspect abuse of the policy.
• Exchange due to Sizing/Fit: If a wearable item (such as a glove or apparel, if we carry such) doesn’t fit and you want to exchange for a different size, this is allowed within the 14-day exchange window. You will just need to cover the shipping costs as described. We encourage you to check size guides or ask us if unsure to minimize the need for exchanges.
• Procedure Example: For your convenience, here is a quick summary of how a return/exchange typically works:
1. Contact us at skyrail@asiapowerintl.com within 7/14 days of receiving the item, and state your order number and request (return or exchange) and reason.
2. We respond with return instructions, including the return address and an RMA number if used.
3. You ship the item back to us, at your cost, ensuring it’s well-packed and using a trackable method.
4. We receive & inspect the item. If all is well, we proceed with refund or prepare the exchange.
5. Refund is issued to your card/paypal (we’ll email confirmation), or exchange item is shipped out (we’ll send new tracking info). If an exchange, you pay any additional cost as needed.
6. Completion – the issue is resolved.

We aim to make this process as smooth as possible for you. If you have any questions about whether an item can be returned or how to return it, please email our support and we’ll be happy to assist.

Note: The above policy is in line with common e-commerce standards. Hong Kong law does not mandate a general return policy for change-of-mind purchases (and many local businesses operate on a “no refund for change of mind” basis), but we have adopted these customer-friendly return windows to ensure satisfaction. This policy does not affect your rights in cases of faulty products or other statutory rights.

Refunds
• Refund Method: All refunds will be issued back to the original payment method (e.g., the same credit card or PayPal account used). We cannot issue refunds to a different account for security reasons.
• Processing Time for Refunds: Once we approve a return and decide to issue a refund, we will process it on our end within 5 business days. However, as noted above, your bank or payment provider may take additional time to credit the funds back to you. If you have not seen the refund on your statement after 10 business days, please contact us and we will help follow up.
• Partial Refunds: If an item returned is not in its original condition, or parts are missing (for reasons not due to our error), or it’s returned beyond the allowed time, we reserve the right to refuse the return or to charge a restocking fee / offer a partial refund only. We will communicate with you in such cases. Similarly, if an order is returned to us undelivered (for instance, due to address issues or failure to pay import duties), we can refund the product price minus any costs we incurred (e.g. return shipping or handling fees).
• Cancellation of Orders: If you place an order and then wish to cancel it, please contact us immediately. If the order has not yet been shipped and you notify us quickly, we may be able to cancel and refund you in full. If the order has already shipped, then you would need to go through the return process described above once you receive the item. Digital goods orders cannot be cancelled once delivery has begun.
• Store Credits (if applicable): In some cases, we may offer you the option of taking a store credit instead of a refund (for example, if you’re outside the return window but we want to accommodate a goodwill gesture). Store credits will be issued as a coupon or code for use on our Site, and will have an expiration date if applicable (which will be communicated). Using a store credit code on a new purchase will deduct its value from the order total. Store credits are not redeemable for cash.

Special Cases
• Digital Goods: As noted, digital products are generally not returnable once delivered. If you experience an issue with a digital product (e.g., inability to download or access, corruption of file, etc.), please reach out to us. We will support you to ensure you get what you purchased (for example, by providing an alternative download link). If the issue cannot be resolved, a refund may be considered on a case-by-case basis. If a digital product was not accessed or downloaded yet and you change your mind within a very short period, we may at our discretion allow a refund, but once you have accessed it, it’s considered consumed.
• Gift Returns: If you received an item as a gift (purchased for you by someone else from our Site) and you wish to return or exchange it, the same time windows apply. Please provide the order number or purchaser’s name if possible so we can locate the purchase. Refunds for gifts can only be issued to the original purchaser’s payment method. If an exchange is desired, we can facilitate that with you as the recipient, but any additional payment or refund would need to involve the original purchaser’s payment method. Alternatively, we may offer store credit to the gift recipient in lieu of a refund to the purchaser, if appropriate.
• Memberships: If you purchased a membership and are unsatisfied, please contact us. While membership fees are typically non-refundable after the membership benefits have started, we can discuss options such as stopping recurring billing or providing a prorated refund if extenuating circumstances apply (for instance, if the membership service is discontinued by us mid-term). We want to be fair and will evaluate on a case-by-case basis.
• Promotional Items: If you return an order that included a promotional item or a bundle (e.g., “buy X get Y free” or discounted), you must also return the promotional item or the full retail value of that item may be deducted from your refund. For bundles, the whole bundle must be returned to receive a full refund; partial returns of bundle components may be refunded pro rata at our discretion but could void the promotional pricing.
• Contact for Returns: All returns and exchanges are handled via skyrail@asiapowerintl.com. You can also reach us by phone at +852 9793 2527 for any urgent issues or questions regarding the process. Our customer service team is here to help.
• Policy Updates: We reserve the right to update or modify this Shipping & Refund Policy at any time. Any changes will be effective when posted on this page. For any significant changes, we may notify users via email or a notice on the Site. However, your orders will be covered by the policy in effect at the time of your purchase (unless any change is required by law, in which case it may apply retroactively as mandated).
By using Sky Rail Golf’s website and services, you acknowledge that you have read and understood these Terms & Conditions, the Shipping & Refund Policy, and the Privacy Policy, and you agree to be bound by them. Thank you for shopping with Sky Rail Golf – we value your business and your rights as a customer.